> For the complete documentation index, see [llms.txt](https://ailyze.gitbook.io/ailyze-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://ailyze.gitbook.io/ailyze-docs/troubleshooting.md).

# Troubleshooting

This section helps you find the fix for common problems. Pick the page that matches where you're stuck:

* [Upload Issues](/ailyze-docs/troubleshooting/upload-issues.md) — files won't upload, aren't accepted, or go missing.
* [Analysis Issues](/ailyze-docs/troubleshooting/analysis-issues.md) — analysis is stuck, results look wrong, or limits get in the way.
* [Transcription Issues](/ailyze-docs/troubleshooting/transcription-issues.md) — transcripts are slow, inaccurate, or in the wrong language.
* [Translation Issues](/ailyze-docs/troubleshooting/translation-issues.md) — translations fail, look wrong, or won't download.
* [AI Avatar Interviewer Issues](/ailyze-docs/troubleshooting/ai-interviewer-issues.md) — problems creating, sharing, or running interviews.
* [Social Media & Web Data Issues](/ailyze-docs/troubleshooting/social-media-web-data-issues.md) — URL extractions fail or come back empty.

{% hint style="info" %}
Can't find your problem? Contact support through the **Contact** link in the top navigation — include what you clicked and what you expected to happen.
{% endhint %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://ailyze.gitbook.io/ailyze-docs/troubleshooting.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.